Mobile operators recognise the importance of ensuring customer confidence and trust, and believe that appropriately protecting customers’ personal data is critical to achieving these goals. Safeguards to promote trust and protect personal data should derive from a combination of internationally agreed approaches, industry action, and legal and regulatory frameworks. This range of safeguards also applies in the context of the Big Data for Social Good initiative, where mobile operators are responsibly harnessing the power of big data to tackle epidemics, natural disasters, and environmental pollution.
The GSMA and the mobile industry are committed to the advancement of responsible data practices. For example, the GSMA has developed a set of Mobile Privacy Principles, which describe the way in which mobile consumers’ privacy should be respected and protected when they use mobile applications and services that access, use or collect their personal data. The principles do not replace or supersede applicable law, but are based on recognised and internationally accepted principles on privacy and data protection.
The GSMA have also developed the Mobile Privacy and Big Data Analytics : Big Data for Social Good Considerations paper. This reflects core privacy considerations in the context of the Big Data for Social Good initiative, which are underpinned by the GSMA Mobile Privacy Principles. This is described in more detail in section 4.1 of this digital toolkit.
This Big Data for Social Good Considerations paper was adapted from the earlier GSMA paper entitled Mobile Privacy and Big Data Analytics (2017), which includes considerations intended to encourage good data privacy practices in the context of big data analytics..
These materials form part of a broader array of GSMA privacy resources and initiatives, which are described in detail in the following links:
GSMA Mobile Privacy and Big Data Analytics
pdf 1.605 MiB
GSMA Report: Safety, privacy and security across the mobile ecosystem
pdf 2.722 MiB
GSMA Report: Consumer Research Insights and Considerations for Policymakers
pdf 455.439 KiB
GSMA Report: Mobile Privacy Principles Promoting consumer privacy in the mobile ecosystem
pdf 226.235 KiB
GSMA Report: Privacy Design Guidelines for Mobile Application Development
pdf 969.302 KiB